Returns & Exchanges
At OZtrail, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for all unworn and unwashed items with original tags attached.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Take your package to any authorized drop-off location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing